Client Engagement

Community Engagement
Instructional Design & Training
IT Service Management
Service Desk
Support & Endpoint Solutions
Beth Rugg
Beth Rugg
Assistant Vice Chancellor for Client Engagement
The Office of OneIT

Beth Rugg is the Assistant Vice Chancellor for Client Engagement at UNC Charlotte. In this capacity, she oversees enterprise user services, including the Service Desk, desktop support, endpoint management, training, documentation, and communication. Beth is a Cornell University graduate and an accomplished project manager with an extensive IT portfolio. Beyond her current responsibilities, Beth has […]

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Community Engagement

Jasmine Terrell
Jasmine Terrell
Community Engagement Specialist

Instructional Design & Training

Katherine Bennett
Katherine Bennett
Manager, Instructional Design & Training
Carolyn Hart
Carolyn Hart
Training Manager

IT Service Management

Jeff Wetherbee
Jeff Wetherbee
Business Systems Analyst

Service Desk

For help with your IT questions, please submit a ticket to the OneIT Service desk at help.charlotte.edu

Paul Anderson
Paul Anderson
Technology Support Analyst
Valentin Correa
Valentin Correa
Service Desk Lead
Natasha Harrison
Natasha Harrison
Technology Support Analyst
Royce Nakhle
Royce Nakhle
Technology Support Analyst
Josh Willis
Josh Willis
Manager
Yentzameng Yang
Yentzameng Yang
Technology Support Analyst

Support & Endpoint Solutions

Justin Ashe
Justin Ashe
Director of Client Solutions & Support

Desktop Support – Gold Team

Lonnie Bateman
Lonnie Bateman
Technology Analyst – Gold Team
Mike Carr
Mike Carr
Manager, Gold Team
Ed Conway
Ed Conway
Technology Analyst – Gold Team
Danny Costoso
Danny Costoso
Technology Analyst – Gold Team
Tom Deyo
Tom Deyo
Technology Analyst – Gold Team
Sam Hutagalung
Sam Hutagalung
Technology Analyst – Gold Team
Eddie Maiale
Eddie Maiale
Technology Analyst – Gold Team
Stephen Ramsey
Stephen Ramsey
Technology Analyst – Gold Team
Kendra Raynor
Kendra Raynor
Technology Analyst – Gold Team

Desktop Support – Green Team

Jermel Wiggins
Jermel Wiggins
Technology Analyst – Green Team
Jonathan Garrett
Jonathan Garrett
Technology Analyst – Green Team
Adrian Jelley
Adrian Jelley
Technology Analyst – Green Team
Casey LeBlanc
Casey LeBlanc
Technology Analyst – Green Team
Gary Moore
Gary Moore
Technology Analyst – Green Team
Jason Moorer
Jason Moorer
Technology Analyst – Green Team
Mark Price
Mark Price
Manager, Green Team

Desktop Support – Red Team

Santos Bost
Santos Bost
Technology Analyst – Red Team
Gregg Evans
Gregg Evans
Technology Analyst – Red Team
Cheryl Funderburk
Cheryl Funderburk
Technology Analyst – Red Team
Yeng Moua
Yeng Moua
Technology Analyst – Red Team
Vipul Suthar
Vipul Suthar
Technology Analyst – Red Team
Mike Teague
Mike Teague
Manager, Red Team
Jana' Tolliver
Jana’ Tolliver
Technology Analyst – Red Team

Endpoint Solutions

Bob Bair
Bob Bair
Business / Technology Applications Specialist
Kevin Cardoso
Kevin Cardoso
Business / Technology Applications Specialist
Kevin Colwell
Kevin Colwell
Business / Technology Applications Specialist
Chris Epting
Chris Epting
Manager
Dan Jutson
Dan Jutson
Business / Technology Applications Specialist
Stephanie Lee Karp
Stephanie Lee Karp
Business / Technology Applications Specialist
Laurie Parker
Laurie Parker
Business / Technology Applications Specialist
Keith Salters
Keith Salters
Business / Technology Applications Specialist
Brent Smith
Brent Smith
Business / Technology Applications Specialist
Richard Smith
Richard Smith
Business / Technology Application Specialist