Client Engagement

Community Engagement

Instructional Design & Training

IT Service Management

Service Desk

Support & Endpoint Solutions

Beth Rugg

Assistant Vice Chancellor for Client Engagement

Community Engagement

Jasmine Terrell

Community Engagement Specialist

Instructional Design & Training

Katherine Bennett

Manager, Instructional Design & Training

Carolyn Hart

Training Manager

IT Service Management

Jeff Wetherbee

Business Systems Analyst

Service Desk

For help with your IT questions, please submit a ticket to the OneIT Service desk at help.charlotte.edu

Allan Bernard

Lead

Sedia Bonsu

Temp Service Desk Analyst

Valentin Correa

Technology Support Analyst

Natasha Harrison

Technology Support Analyst

Royce Nakhle

Technology Support Analyst

Josh Willis

Manager

Yentzameng Yang

Technology Support Analyst

Support & Endpoint Solutions

Justin Ashe

Director of Client Solutions & Support

Desktop Support – Gold Team

Lonnie Bateman

Technology Analyst – Gold Team

Mike Carr

Manager, Gold Team

Ed Conway

Technology Analyst – Gold Team

Danny Costoso

Technology Analyst – Gold Team

Tom Deyo

Technology Analyst – Gold Team

Sam Hutagalung

Technology Analyst – Gold Team

Eddie Maiale

Technology Support Analyst

Stephen Ramsey

Technology Analyst – Gold Team

Kendra Raynor

Technology Analyst – Gold Team

Desktop Support – Green Team

Jonathan Garrett

Technology Support Analyst

Adrian Jelley

Technology Analyst – Green Team

Casey LeBlanc

Technology Support Analyst

Gary Moore

Technology Analyst – Green Team

Jason Moorer

Technology Analyst – Green Team

Mark Price

Manager, Green Team

Desktop Support – Red Team

Santos Bost

Technology Analyst – Red Team

Gregg Evans

Technology Analyst – Red Team

Cheryl Funderburk

Technology Analyst – Red Team

Yeng Moua

Technology Analyst – Red Team

Vipul Suthar

Technology Analyst – Red Team

Mike Teague

Manager, Red Team

Jana’ Tolliver

Technology Analyst – Red Team