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Start by searching our FAQs, an extensive list of answers to common technology questions and problems, or choose one of the support options below.


Welcome Back! Here are some new semester FAQs:

Where are my Canvas courses?
How do I use Duo if I just got a new mobile phone?
What software is available to UNC Charlotte students, faculty and staff?
How can students install Respondus LockDown Browser on Windows devices – Classic quizzing?
How do students install Respondus LockDown Browser on a Mac device?
How do I reset an expired or forgotten NinerNET password?
How do I login to the Learning and Development Portal?


Questions about the Zoom Phone Migration?
See these FAQs:

How do I request a new university phone number?
What do I need to do for the initial setup for my Zoom Phone?
How do I turn off Zoom phone calls when I am in a Zoom meeting?
How do I forward calls from my Zoom Phone to another phone?
Will my Zoom softphone ring if my computer is locked?
Is there a cost for Zoom phones?


IT Service Desk

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704-687-5500
FOR STUDENTS / FACULTY / STAFF
Spring 2024 Hours
Sunday: 1:00 p.m. – 5:00 p.m.
Monday : 7:30 a.m. – 9:00 p.m.
Tuesday: 7:30 a.m. – 9:00 p.m.
Wednesday: 7:30 a.m. – 9:00 p.m.
Thursday : 7:30 a.m. – 9:00 p.m.
Friday: 7:30 a.m. – 5:00 p.m.
Saturday: 1:00 p.m. – 5:00 p.m.

Remote Support

WALK-UP

Atkins Library, 140C
Spring 2024 Hours
Sunday: 1:00 p.m. – 5:00 p.m.
Monday: 8:00 a.m. – 9:00 p.m.
Tuesday: 8:00 a.m. – 9:00 p.m.
Wednesday: 8:00 a.m. – 9:00 p.m.
Thursday: 8:00 a.m. – 9:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 1:00 p.m. – 5:00 p.m.

Woodward Hall 313
Spring 2024 Hours
Monday: 10:00 a.m. – 4:00 p.m.
Tuesday: 10:00 a.m. – 4:00 p.m.
Wednesday: 10:00 a.m. – 4:00 p.m.
Thursday: 10:00 a.m. – 4:00 p.m.
Friday: 10:00 a.m. – 4:00 p.m.

System Status

See which campus IT systems are operating normally, have outages or planned maintenance and more.

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Operating Normally

Performance Issues

Planned Maintenance

Outage