FAQs
What happens when my laptop needs a repair?
Staff on-site at the NinerTech Store are certified to repair computers still covered under NinerCare, Dell or Apple warranty. If your computer isn’t under warranty, please take your computer to a local, reputable repair shop that specializes in fixing your type of device.
Do I have to buy a warranty?
No, but the warranty will help you in the case that you have an accident with your laptop. Do you have a warranty on your phone? It’s the same reasoning—your laptop is an essential tool (like a book), and you don’t want to worry about it breaking or getting it replaced because you dropped it […]
Where do I get the software I need?
As soon as you activate your NinerNET account, you can download Microsoft Office. Once your classes start, you can download antivirus software, endnotes, and more—all at software.charlotte.edu. See a full list of free software.
What if I need to borrow a laptop?
The Library offers short-term loaner laptops. For more information, visit this site.
Can I finance my laptop?
Not through the NinerTech Store, but other retailers may offer financing options. Financing typically involves pre-approval and may include an interest-free period. Information about Dell financing is available through the Dell Store online. Apple financing is available through Apple Card.
Can I apply for additional financial aid to cover the cost of the laptop?
If you have already accepted your full financial aid offer and you need additional aid to cover the laptop purchase, you may apply for either an Alternative Loan or a PLUS Loan. If you need assistance with this process, please contact Niner Central. If you have already accepted a lower amount of your loan (less […]
Why a laptop and not a desktop?
A desktop is fine, but most students prefer the portability of a laptop. A laptop also comes with a built-in camera and microphone, both of which may be required for some courses.
Will I need to bring my laptop to class?
Your instructors will let you know if you are expected to bring a laptop to class.
Can I use a Chromebook?
Chromebook’s capabilities do not meet the Niner Ready Laptop Initiative. A Chromebook is browser-based and will not allow you to download specialized software you may need to complete your coursework.