University Launches Salesforce Initiative to Modernize Student and Employee Support
Supported by Cabinet, the university is launching a major initiative to modernize institutional operations through a long-term agreement with Salesforce. Led by OneIT, the Enterprise Salesforce Program will unify campus services into a single platform to improve efficiency, service delivery, and decision-making.
Initial Rollout Focus
- Student Experience: Migrating Academic Advising to Salesforce and creating a new student portal with personalized alerts. (Academic Affairs will share transition details in the coming months.)
- Operational Efficiency: Expanding HR support and implementing secure AI tools to assist service teams in resolving routine questions more quickly.
Data Security Priority
Protecting sensitive information remains paramount. FERPA and HR data will continue to be strictly safeguarded, and AI tool usage will be governed by strong access controls and human oversight.
For More Information
Visit the program website or contact salesforceprogram-group@charlotte.edu.