Salesforce FAQS
What is the Enterprise Salesforce Program?
A multi-year effort to unify constituent experiences and modernize service delivery across UNC Charlotte.
Who is leading this work?
OneIT, in partnership with functional units across the University, with executive leadership engaged for key decisions.
Will this replace existing systems?
Some processes and systems will transition into Salesforce over time, but the program is focused on improving experiences rather than replacing systems wholesale.
How do I request a Salesforce project or enhancement?
To ensure strategic alignment and prioritization, please email all project requests to salesforceprogram-group@charlotte.edu.
How are projects prioritized?
Projects are prioritized through the University’s governance process, based on strategic alignment, impact, and available resources.
How does Salesforce integrate with other systems?
Salesforce connects with key University systems to streamline data sharing and improve efficiency.
How is data secured?
All solutions follow University data governance and security standards, with role-based access controls.
How can I learn more or get involved?
Explore Trailhead or watch for updates and engagement opportunities as new capabilities roll out.
Where can I see project updates?
Updates will be posted on the OneIT Planning & Projects site as work progresses.