Metrics

Cyber Security, Physical & Virtual Infrastructure

123 Billion

Annual Blocked Malicious Attacks

Blocked Malicious Attacks

This metric shows how investments in state-of-the-art security systems can prevent cyber security attacks (A1 goal).

Provided by the OneIT Security Office, number from July ’24 – June 13, 2025.


Cyber Security, Physical & Virtual Infrastructure

3447

Wireless Access Points

Wireless Access Points

This metric shows the investment in wireless infrastructure (A3 goal).

Provided by the OneIT Networking Office, number as of June 13, 2025; includes Dubois Center


Teaching, Learning, & Student Success

2.88

Ticket Resolution Satisfaction Rate

Ticket Resolution Satisfaction Rate

This metric shows how satisfied our students, faculty and staff are with our responsiveness and problem-solving.

Rating based on a 3-point scale from surveys submitted by customers from July 1, 2024 – June 6, 2025.


Teaching, Learning, & Student Success

22.86 Hours

Mean Time to Resolution

Mean Time to Resolution

This metric shows how fast we respond to student, faculty and staff requests.

Calculated from 46,989 tickets processed through the Service Desk ticketing system from July ’24 – June ’25. Number reflects overall responsiveness by all teams.


Teaching, Learning, & Student Success

14,618

Managed Devices

Managed Devices

This metric shows the number of endpoint computers in our endpoint management systems (B3 goal).

Provided by OneIT Client Solutions team and shows the numbers of computers in Windows, JAMF, Linux endpoint management systems. as well as the College of Engineering MOSAIC computers as of June 6, 2025


Teaching, Learning, & Student Success

107

Students Trained by OneIT

Students Trained by OneIT

This metric shows the number of students who have worked for OneIT. Students work at the Service Desk, in Networking, Desktop Support, Enterprise Applications, Security and on the Unit-specific teams (B5 goal). This number increased 10% over the previous year.

Provided by OneIT Business Services team. Shows all students who worked in all areas of OneIT July ’24 – June ’25.


Research

293

Researchers using High Performance Computing (HPC)

Researchers Using HPC

This metric shows the number of unique researchers using HPC from July ’24 – June 13, 2024.

Provided by OneIT HPC Team.


Research

117

Active Data Security Plans

Active Data Security Plans

This metric shows the number of active data security plans supporting research in effect from July ’24 – June ’25. These plans are developed by the researchers in collaboration with OneIT staff and are designed to best secure data.

Provided by OneIT Security Office


Process, Prioritization, & Planning

51

Completed Projects

Completed Projects

This metric shows projects completed July ’24 – June ’25.

Provided by OneIT Planning and Project Management Office


Process, Prioritization, & Planning

80

Active Projects

Active Projects

This metric shows active projects July ’24 – June ’25.

Provided by OneIT Planning and Project Management Office


Engagement

110

Virtual Trainings

Virtual Trainings

This metric shows the number of virtual trainings offered to students, faculty & staff from July ’24 – June ’25. Two asynchronous trainings were also developed this year.
440 participants attended synchronous training; 137 took the asynchronous training.

This data was provided by the OneIT Client Engagement Training team.