Metrics
Cyber Security, Physical & Virtual Infrastructure
123 Billion
Annual Blocked Malicious Attacks
Blocked Malicious Attacks
This metric shows how investments in state-of-the-art security systems can prevent cyber security attacks (A1 goal).
Provided by the OneIT Security Office, number from July ’24 – June 13, 2025.
Cyber Security, Physical & Virtual Infrastructure
3447
Wireless Access Points
Wireless Access Points
This metric shows the investment in wireless infrastructure (A3 goal).
Provided by the OneIT Networking Office, number as of June 13, 2025; includes Dubois Center
Teaching, Learning, & Student Success
2.88
Ticket Resolution Satisfaction Rate
Ticket Resolution Satisfaction Rate
This metric shows how satisfied our students, faculty and staff are with our responsiveness and problem-solving.
Rating based on a 3-point scale from surveys submitted by customers from July 1, 2024 – June 6, 2025.
Teaching, Learning, & Student Success
22.86 Hours
Mean Time to Resolution
Mean Time to Resolution
This metric shows how fast we respond to student, faculty and staff requests.
Calculated from 46,989 tickets processed through the Service Desk ticketing system from July ’24 – June ’25. Number reflects overall responsiveness by all teams.
Teaching, Learning, & Student Success
14,618
Managed Devices
Managed Devices
This metric shows the number of endpoint computers in our endpoint management systems (B3 goal).
Provided by OneIT Client Solutions team and shows the numbers of computers in Windows, JAMF, Linux endpoint management systems. as well as the College of Engineering MOSAIC computers as of June 6, 2025
Teaching, Learning, & Student Success
107
Students Trained by OneIT
Students Trained by OneIT
This metric shows the number of students who have worked for OneIT. Students work at the Service Desk, in Networking, Desktop Support, Enterprise Applications, Security and on the Unit-specific teams (B5 goal). This number increased 10% over the previous year.
Provided by OneIT Business Services team. Shows all students who worked in all areas of OneIT July ’24 – June ’25.
Research
293
Researchers using High Performance Computing (HPC)
Researchers Using HPC
This metric shows the number of unique researchers using HPC from July ’24 – June 13, 2024.
Provided by OneIT HPC Team.
Research
117
Active Data Security Plans
Active Data Security Plans
This metric shows the number of active data security plans supporting research in effect from July ’24 – June ’25. These plans are developed by the researchers in collaboration with OneIT staff and are designed to best secure data.
Provided by OneIT Security Office
Process, Prioritization, & Planning
51
Completed Projects
Completed Projects
This metric shows projects completed July ’24 – June ’25.
Provided by OneIT Planning and Project Management Office
Process, Prioritization, & Planning
80
Active Projects
Active Projects
This metric shows active projects July ’24 – June ’25.
Provided by OneIT Planning and Project Management Office
Engagement
110
Virtual Trainings
Virtual Trainings
This metric shows the number of virtual trainings offered to students, faculty & staff from July ’24 – June ’25. Two asynchronous trainings were also developed this year.
440 participants attended synchronous training; 137 took the asynchronous training.
This data was provided by the OneIT Client Engagement Training team.