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Extended Maintenance: Calendar Year 2025

Due to the complexity of some system upgrades, OneIT has partnered with the university to schedule extended maintenance windows for 2025 that may cause significant outages. These windows are strategically chosen to minimize disruption.

Mon. Dec. 15 – Sun. Dec. 21

Atkins Library Walk-Up Desk Closed
Sunday, December 14, 2025 to Tuesday, January 6, 2026
The Atkins Library walk-up desk will be closed to allow for major electrical upgrades that will modernize the building’s systems. 

Update Cisco Building Switches
Monday, December 15, 2025 to Tuesday, January 6, 2026 (See this list for specific date and times)
Upgrade across multiple buildings. There will be a full network outage in these buildings while the new software version is applied and installed. Network outage for 30-45 minutes while new software is installed and building switches reboot.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Blocking out Support MAC OS Devices
December 15, 2025; 8:00 a.m. to 5:00 p.m.
There are Apple devices running Mac OS versions that are currently out of support and end of life. These devices pose a large security threat and will be locked on December 15. Communications will be sent directly to the impacted users.

MAC OS Block Screen Image: This Mac is locked. The operating system is out of compliance.
Example of a screenshot the user will see on their computer.

Banner Student and DegreeWorks Fall 2025 Updates
Monday, December 15, 2025, 12:00 p.m. to Friday, December 19, 2025, 5:00 p.m.
During this period, grading access for instructors will be temporarily closed while essential end-of-term updates are processed in Banner Student and DegreeWorks. Students will also be unable to register for classes during this time. Access will be restored as soon as the updates are complete. The most significant processing will occur between Monday, December 15, and Tuesday, December 16.

ISE Closed Mode Implementation
December 16, 2025 and December 17, 2025 (see specific dates below)
On the evening of the implementation, the following locations will incur a complete network outage for 30 to 45 minutes. Afterward, some users may experience unexpected connectivity issues. Communication will be directly sent out to impacted users of the following locations:

Engineering Data Migration (Phase 3A and 3B)
December 17, 2025

Phase 3A: Departmental data (M: drive) & Research Data will be migrated to the S: drive during a single two-hour outage, starting Wednesday, December 17, 2025, at 5:00 p.m. For compatibility, the old M: drive and shortcuts that use it will be pointed to the S: drive and continue to work through the end of the Spring semester.

Phase 3B: Windows Home (U: drive) will be migrated to OneDrive for Active users with files (those who have changed files in the last 30 days). Users’ Engineering Windows Home directory (U:) will no longer be available after 5:00 p.m. on each user’s designated migration date. Files will be copied overnight to OneDrive.  They may use the files on OneDrive as they are copied.

Banner Upgrade
December 20, 2025; 7:00 a.m. to 12:00 p.m.

There will be a complete Banner outage as updates are performed. Related Services that will also experience an outage: 

Replacement of ForgeRock OpenIDM
December 20, 2025, at 12:00 p.m. to December 22, 2025, at 12:00 p.m.
OneIT will perform critical updates to the Identity Management (NinerNET) software. This means:  you cannot change passwords or log in to ninernet.charlotte.edu to make account updates, OneIT will not be able to resolve NinerNET account issues, new accounts cannot be activated, Sponsored guest accounts cannot be renewed or extended, and the Get Duo code page will be unavailable.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Weds. Oct. 8; 5 p.m. – Sun. Oct. 12; 10 p.m.
(Fall Break)

Perimeter Firewall Hardware Upgrade
Wednesday, 10/8/25; 10:00 p.m. – Thursday, 10/9/25 12:00 a.m.
The upgrade will cause brief, intermittent networking outages (30 seconds or less). If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Building Router Software Upgrade
Thursday, 10/9/25 to Saturday 10/11/25
There will be a network outage for 30 – 45 minutes, in specific buildings, while new software is installed and the building router reboots. Dates and times vary by building; please view the full building list for more details. If, for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

ISE Version Upgrade
Thursday, 10/9/25; 5:00 p.m. to Friday, 10/10/25; 5:00 a.m.
We expect minimal to no impact to end users during the update as the servers will be upgraded sequentially and not simultaneously.

ISE Closed Mode Implementation
Friday, 10/10/25; 8:00 p.m. to Saturday, 10/11/25 10:00 a.m.
Locations will experience 30-45 minute network outages, and afterward, some users may experience unexpected connectivity issues. If for any reason, you are unable to reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Meraki Software AP Upgrade
Friday, 10/10/25; 11:00 p.m. – Saturday, 10/11/25; 3:00 a.m.
Upgrade the Meraki software to all buildings with Meraki APs. This software update will be a rolling upgrade as APs download/upgrade/reboot with new software. Downtime is minimal and will only affect wireless connectivity while the AP reboots. These buildings include: Co-Lab, NCRC, and Center City.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Fri. June 27 – Sun. June 29

Saturday, June 28, 2025; 6:00 a.m. to 7:00 a.m.
Network Hardware Upgrade

During this upgrade, there will be several times when campus connectivity to the Internet will be unavailable. 

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Mon. May 12 – Sun. May 18

Monday, 5/12/2025 11:00 p.m. to Tuesday, 5/13/2025 3:00 a.m.
Wireless software Upgrade for Meraki Access Points
Planned software upgrades will impact wireless connectivity to all campus buildings. This also includes AP’s at Co-Lab, NCRC, and Center City. Downtime will be minimal.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Tuesday, 5/13/2025 – Friday, 6/20/2025; Multiple dates and times
REPROS Multi-function Printer (MFP) Migration
Multi-function printers are being migrated from Aux Services to OneIT. Printers will be migrated over several weeks. Individual departments have been notified about the dates they will be impacted. MFP outages as scheduled, customers will be unable to print until device management transition is complete. See the project website for more details. Please note the change in service details. 

Tuesday, 5/13/2025; 8:00 a.m. to 11:00 a.m.
Cone Outdoor Access Point (AP) Replacement
Planned AP replacement will have minimal impact on wireless connectivity for this location. Downtime is not visible to customers as new AP’s come back online.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Tuesday, 5/13/2025; 5:00 p.m. to 8:00 p.m.
ISE Implementation: Cameron Building
Wired network upgrade will take place. During this outage window there will be multiple 15-minute network outages. After this upgrade, to have access to the network, computers will need to meet the Guidelines for Endpoint Computers.

Tuesday, 5/13/2025; 6:00 p.m. to 9:00 p.m.
Data Center Firewall Hardware Upgrade
Upgrade current Data Center hardware . Services located in the Data Center will experience approximately a 1 hour outage from 6:00-7:00 p.m. and short intermittent outage between 7:00 – 9:00 p.m. These services include: Archibus, Banner, access to H:/S:/J drives, ImageNow, Perceptive Content, Malibu, Tableau, VPN, WebFocus and WordPress. Off-campus applications such as Gmail, Canvas, Zoom, Office365, Concur, Dropbox, Kronos etc will not be impacted. 

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Tuesday, 5/13/2025; 9:00 p.m. to 10:00 p.m.
Switch Software Upgrade
Network outage will take place for 10 minutes while the switch installs the software version and reboots. VPN will be down during the switch reboot and end users will see an outage of up to 10 minutes of VPN connectivity during the software upgrade.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Wednesday, 5/14/2025; 5:00 a.m. to 7:30 a.m.
Voice Gateways Software Upgrade
Software upgrade will cause an interruption of emergency phone (Blue Light), elevator phone service, and fax machines.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Wednesday, 5/14/2025 8:00 a.m. to Friday, 5/16/2025 5:00 p.m.
Update Duo Integration for Microsoft Logins
For enhanced security, Duo will be updated for all users. This change will be a backend change and will not have any visible impact. Microsoft authenticator users may now be able to use Duo instead with Microsoft applications when using @charlotte.edu accounts.

Wednesday, 5/14/2025; 8:00 a.m. to 5:00 p.m.
Windows 10 devices will be blocked from the network
Windows 10 computers will be blocked from the network because a Windows 11 replacement option has not been identified. Users will not have network/internet access on-campus, wired and wireless and off-campus. If access is needed, users should submit a ticket and will be directed to speak with their IT Contact to figure out whether a new or repurposed computer is needed.

Wednesday, 5/14/2025; 8:00 a.m. to 11:00 a.m.
Wireless Access Point (AP) Replacement King and Student Health
Minimal impact on wireless connectivity for these locations. 

Wednesday, 5/14/2025; 9:00 p.m. to Thursday, 5/15/2025; 1:00 a.m.
Perimeter Region Router Stack Link Upgrade
During this upgrade, between 9 – 10 pm, campus will experience a complete loss of connectivity for up to 20 minutes. Police and Public Safety will be unable to receive phone calls or access I resources during the outages. There will continue to be brief, intermittent loss of connectivity until the work is completed

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Thursday, 5/15/2025; 10:00  p.m. to 12:00 a.m.
Tableau Server Update  
Tableau Server will be unavailable during the maintenance window while the upgrade is applied.

Thursday, 5/15/2025;  8:00 a.m. – 1:00 p.m.
ILLiad Upgrade
ILLiad, the Interlibrary loan service, will be offline during this time. 

Saturday, 5/17/2025; 12:00 a.m. – 4:00 a.m.
TeamDynamix Upgrade
The ticketing system used by OneIT will be upgraded causing some interface changes primarily for technicians.

Saturday 5/17/2025; 7:00 a.m. – 12:00 p.m.
Banner Upgrade
There will be a Banner outage during this upgrade. This outage will affect: 49erMart, Appeal System, Banner, CARES Act Portal, Degree Works, Docusign API Integration Tools, eGA, eGPS, GR Academic Petition, Legacy Banner Self Service, NinerNet Password & Account Management, Pre-Travel Authorization Tool, Self Service Banner, Student Data and Reporting System (SDARS), UG Academic Petition, and VA Certification Portal.

Saturday 5/17/2025; 7:00 a.m. – 12:00 p.m.
Evisions Upgrade
This upgrade will affect Finance check printing, Student bill processing and Student unofficial transcript generation planning. This upgrade will be installed with the above Banner outage to avoid additional disruptions. 

Saturday, 5/17/2025; 7:00 a.m. – 12:00 p.m.
eProcurement Upgrade
This upgrade will be installed with the above Banner outage to avoid additional disruptions.

Saturday, 5/17/2025; 7:30 a.m. to 8:30 a.m.
Mulesoft Upgrade
This upgrade will make Charlie the chatbot unable to submit TDX tickets during the upgrade. Niner Central will be unable to view banner data in Salesforce during the entire banner upgrade window. Both services will return 500 internal errors while the upgrade is taking place.

Please advise everyone if you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Fri. Feb. 28 – Sun. March 9
(Spring Break)

Friday, 2/28/25 5:00 p.m.  – Sunday,  3/2/25 5:00 p.m.
Docusign Migration to charlotte.edu
Docusign accounts are scheduled to be changed to NinerNet@charlotte.edu. There will be a Docusign outage from Friday, February 28, from 5:00 p.m. to Sunday, March 2 at 5:00 p.m. as the migration takes place. Please do not use Docusign with your UNC Charlotte credentials during this time.

Saturday, 03/01/25; 7:00 a.m. – 12:00 p.m.
Banner Upgrade (Finance, Student, and Financial Aid)
Upgrade will take place with direct impact to the following modules: 

*Saturday, 03/01/25 11:00 p.m. to Sunday, 03/02/25 2:00 a.m.

Meraki Software Upgrade
Upgrade the Meraki software to all buildings with Meraki APs. This software update will be a rolling upgrade as APs download/upgrade/reboot with new software. Downtime is minimal and will only affect wireless connectivity while the AP reboots. These buildings include: Co-Lab, NCRC, and Center City. 

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

*Sunday, 03/02/25 10:00 p.m. to Monday, 03/03/25 12:00 a.m.

Cisco Switch Software Upgrade
Network outage in the following buildings/locations while switch installs new software version and reboots. Planned network outages impact wired, phones and wireless connectivity for these locations.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

*Monday, 03/03/25; 5:30 p.m. to 7:30 p.m.

Cisco Switch Upgrade
Planned network outages which would impact wired, phones and wireless connectivity for these locations:

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

*Monday, 03/03/25; 10:00 p.m. to Tuesday, 03/04/25 12:00 a.m.
ISE Deployment: Macy, Denny, Winningham, Garinger, and Bernard
Macy, Denny, Winningham, Garinger, and Bernard will incur a complete network outage for 30 to 45 minutes. The Desktop Support team will be on-site Tuesday, March 4, to assist customers as needed. 

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Tuesday, 03/04/25; 8:00 p.m. to 11:30 p.m.
Upgrade of my.charlotte.edu
The site at my.charlotte.edu will be updated to the latest version of Drupal. All functionality will be the same with only minor visual differences.

*Tuesday, 03/04/2025; 8:00 p.m. to 11:30 p.m.
Perimeter/Woodward Firewalls Software Upgrade
Upgrading current software for Woodward (CCI) Firewall and Perimeter Firewall to provide more stable software versions. There will be a brief loss of connectivity as software upgrades begin estimated to be ~9 pm. Woodward Firewall will impact only the Woodward building and Perimeter Firewall will impact the entire campus. 

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Wednesday, 03/05/2025; 10:00 p.m. to 11:00 p.m.
Cisco Umbrella Testing
OneIT will be doing important network testing. University computers may have intermittent issues connecting to the internet during this time.

If you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

*Additional Building Notices will be sent out 

Please advise everyone if you cannot reach UNC Charlotte Police and Public Safety at 704-687-2200 during this time, please dial 911 to reach CMPD or use the LiveSafe app.

Thurs. Jan. 2 – Fri. Jan. 10

Nothing was scheduled.

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