Discontinuation of Creative Cloud Synced files

January 13, 2025
Categories: Adobe Creative Cloud, News, OneIT, Software, Update

Adobe is discontinuing Creative Cloud Synced files. If you don’t use Creative Cloud Synced Files, you will not be affected.

If you are unsure whether your Adobe assets are impacted, check to see if you have synced files online here: https://assets.adobe.com/files (login with username@charlotte.edu). If you have synced files, continue reading below for more information and recommended actions.

If you have synced files, be sure that your Creative Cloud Desktop Application is at least version 6.40 (before February 3, 2025). This includes any university and personal machines where you may have the Creative Cloud Desktop application installed.

Your sync files will remain in your local Creative Cloud Files folder, but your Adobe Creative Cloud Desktop Application must be at least version 6.4, or they will be deleted from your local Creative Cloud files when Adobe deletes the cloud versions on February 3, 2025. Please be sure to update your Creative Cloud Desktop application before that time.

Alert: If your Creative Cloud Desktop version is less than 6.4, you should mandatorily make a copy or export files in your local Creative Cloud Files folder to your chosen destination or else they will be deleted from your local Creative Cloud Files folder when cloud copies are deleted.

Starting October 1, 2024 (Now extended through February 3 2025)

Users will no longer be able to share files or folders from Creative Cloud Synced files. Adobe will also begin discontinuing the Creative Cloud content synchronization process and permanently remove the cloud-based copies of files for users.

Keypoints:

  • Assets in the local Creative Cloud Files folder on user devices will no longer be synchronized with Creative Cloud storage. 
  • User files will remain in their local Creative Cloud Files folder. 
  • Folders and assets previously shared from Creative Cloud Synced files will no longer be accessible to others including inside UNC Charlotte as well as externally.

Recommended actions:

It is recommended that you make sure your assets are safely backed up either locally or through a UNC Charlotte cloud storage provider such as Google Drive or Dropbox. Note: students do not have access to Dropbox and should use Google Drive.

Where do I find my Creative Cloud Files folder on my local device?

The contents of the Creative Cloud Files folder can be found by navigating to the folder listed below:

Windows

  • C:\Users\<Username>\Creative Cloud Files

MacOS

  • Mac HD/Users/<Username>/Creative Cloud Files

Note: Adobe recommends that users sign into their Adobe account and sync the latest version of their assets before February 3, 2025). Beginning Feb 3, 2025, the Creative Cloud Files folder on users’ local devices will no longer be hidden when they sign out of Creative Cloud. The folder will be renamed to “Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Company Account email@xyz.com ####@AdobeID). Users can rename the folder as they see fit.

If you are unsure of the differences between Adobe Cloud Documents and synced files, read more here. Please read the Adobe Synced Files discontinuation article provided by Adobe for full details and how to download a copy of your files.

This article was updated on 01/13/2025.