Get IT Help

Having Technical Difficulties?

We can help!

Start by searching our FAQs, an extensive list of answers to common technology questions and problems, or choose one of the support options below.

Welcome Back! Here are some new semester FAQs:

Where are my Canvas courses?
How do I use Duo if I just got a new mobile phone?
What software is available to UNC Charlotte students, faculty and staff?
How can students install Respondus LockDown Browser on Windows devices – Classic quizzing?
How do students install Respondus LockDown Browser on a Mac device?
How do I reset an expired or forgotten NinerNET password?
How do I login to the Learning and Development Portal?

Questions about the recent Gmail change? See these FAQs:

What will I need to do after my email address changes to @charlotte.edu?
How do I search Gmail for email from a person that has both @uncc.edu and @charlotte.edu addresses?
Is there a time when my @uncc.edu address will no longer work?
What is changing/not changing with the switch to @charlotte.edu email addresses?

IT Service Desk

CLICK

Create a New Ticket

Click on the Create a Ticket button
WE AIM TO RESPOND WITHIN 4 HOURS, MONDAY THROUGH FRIDAY

Can’t log in above, create ticket here?

See your Current Tickets

See your Open/Closed Tickets

CALL

704-687-5500
FOR STUDENTS / FACULTY / STAFF

Fall 2023 Hours
Sunday: 12:00 p.m. – 5:00 p.m.
Monday: 7:30 a.m. – 9:00 p.m.
Tuesday: 7:30 a.m. – 9:00 p.m.
Wednesday: 7:30 a.m. – 9:00 p.m.
Thursday: 7:30 a.m. – 9:00 p.m.
Friday: 7:30 a.m. – 5:00 p.m.
Saturday: 12:00 p.m. – 5:00 p.m.

Remote Support

WALK-UP

Atkins Library, 140C
Fall 2023 Hours
Sunday: 12:00 p.m. – 5:00 p.m.
Monday: 8:00 a.m. – 9:00 p.m.
Tuesday: 8:00 a.m. – 9:00 p.m.
Wednesday: 8:00 a.m. – 9:00 p.m.
Thursday: 8:00 a.m. – 9:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 12:00 p.m. – 5:00 p.m.

Woodward Hall 313
Fall 2023 Hours
Monday: 10:00 a.m. – 4:00 p.m.
Tuesday: 10:00 a.m. – 4:00 p.m.
Wednesday: 10:00 a.m. – 4:00 p.m.
Thursday: 10:00 a.m. – 4:00 p.m.
Friday: 10:00 a.m. – 4:00 p.m.